Electronic
commerce, commonly written as e-commerce or eCommerce, is the trading or
facilitation of trading in products or services using computer networks, such
as the Internet. E-commerce is the buying and selling of products and services
by businesses and consumers through an electronic medium, without using any
paper documents. E-commerce is widely considered the buying and selling of
products over the internet, but any transaction that is completed solely
through electronic measures can be considered e-commerce. Business conducted
through the use of computers, telephones, fax machines, barcode readers, credit
cards, automated teller machines (ATM) or other electronic appliances (whether
or not using the internet) without the exchange of paper-based documents. It
includes activities such as procurement, order entry, transaction processing,
payment, authentication and non-repudiation, inventory control, order
fulfillment, and customer support. When a buyer pays with a bank card swiped
through a magnetic-stripe-reader, he or she is participating in e-commerce.
I have selected 2 e-commerce websites which are Screwfix and eBay.
A
B2B transaction e-commerce is short for business-to-business.
B2B describes
companies doing business with each other such as manufacturers selling to
distributors and wholesalers selling to retailers. In B2B e-commerce, both the
seller and the buyers are business organizations. B2B also is a electronic commerce that selling
products or services between businesses through the internet via an online
sales portal. In general, it is used to improve efficiency for companies. B2B
e-commerce website that I have selected is Screwfix. Screwfix
is the UK's largest multi-channel retailer of trade tools, accessories and
hardware products. Customers
can have the option to click & collect pay for the order online and your
goods will be available for collection in the store of your choice in 5
minutes.
On the other hand, a C2C (Customer to customer) transaction e-commerce is a business model that
facilitates an environment where customers can trade with each other. Two
implementations of customer-to-customer markets is classifieds.
Customer-to-customer marketing has soared in popularity with the arrival of the
internet, as companies such as eBay. Customer-to-customer sites make their
money from fees charged to sellers for listing items for sale, adding on
promotional features and completing transactions. Also known as consumer to
consumer (C2C). C2C e-commerce website that I have selected is eBay. eBay
is an online auction and shopping website in which people and businesses buy
and sell a broad variety of goods and services worldwide.
Next,
we will discuss about the components of e-commerce architecture of Screwfix and
eBay website. Firstly, the access control and security of Screwfix and eBay have
establish mutual trust and secure access between parties in an e-commerce
transaction by authenticating users, authorizing access, and enforcing security
features. In order to conduct the transaction through both of the websites, the
users need to register and login to their own account through user names and
passwords. The both e-commerce sites will then authorize access to only those
parts of the site that an individual user needs to accomplish his or her
particular transactions. Screwfix
use GlobalSign secure server technology that implements Secure Socket Layering
(SSL) to protect your details and assist your shopping experience. SSL is the
industry standard for encryption and enables millions of secure online
transactions everyday.
Log In for Screwfix
Log In for eBay
Secondly,
for the profiling and personalizing of Screwfix and eBay website, profiling
processes happen to gather data on you and your website behavior and
choices, as well as build electronic profiles of your characteristics and
preferences. User profiles are developed using profiling tools such as user registration,
website behavior tracking software, and user feedback. These profiles are then
used to recognize you as an individual user and provide you with a personalized
view of the contents of the site. Profiling processes also used to help authenticate your identity for account
management and payment purposes.
Furthermore,
for search management of Screwfix and eBay website, efficient and effective
search processes provide a top e-commerce website capability that will helps
customers to find the specific product or service they want to evaluate or buy.
Search for Screwfix
Search for eBay
Besides
that, the content management of Screwfix and eBay website helps e-commerce
companies to develop, generate, deliver, update, and archive text data and
multimedia information at e-commerce Web sites. In addition, the catalog
management of Screwfix and eBay website may be expanded to include product
configuration processes that support Web-based customer self-service and the
mass customization of a company's products.
Catalog Management for Screwfix
Catalog Management for eBay
Moreover,
for the electronic payment system, Screwfix website accept the Credit and Debit
Cards such as Visa, Master Card, Maestro and PayPal. Oppositely, eBay website
accept the method of payment such as personal check, cashier’s check, bank
transfers and credit cards.
Payment System for Screwfix
Payment System for eBay
Lastly,
for the collaboration and trading of Screwfix and eBay website, this major
category of e-commerce processes consists of those that support the vital collaboration
arrangements and trading services needed by customers, suppliers, and other
stakeholders to accomplish e-commerce transactions. customer-focused e-business
uses tools such as e-mail and discussion groups to nurture online communities
of interest among employees and customers to enhance customer service and build
customer loyalty in e-commerce.
To
sum up, I prefer C2C e-commerce because this type of e-commerce transaction
reduce the costs. Sellers can post their goods over the internet cheaply
compared to the high rent space in a store.
The lower expenses lead to smaller, yet profitable customer base. Being in a community of similar interest
where buyers and sellers come together leading to more chances of goods and
services being sold. Besides, in C2C e-commerce, small businesses can obtain a higher
profitability compared to a physical store because of the reduction of overhead
costs when conducting an e-business.
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